Client feedback

​We are extremely pleased with the appointment we made. The way Ian and Kerry react to us and work with us is brilliant. We are very happy.
Katherine Breading,
​Their pragmatic approach helps with quick and easy decision making. Another approach might have made things more difficult.
Mark Assinder,
I found the trustee training really beneficial, highly recommended. I am not a trustee, I represent the employer and I think it will be valuable for me in future, having a better understanding of the trustees' perspective.
Dave Strain,
Royal Yachting Association
They deliver above expectation when the scheme has a particular challenge.
Ian Edwards,
​Mike is a great secretary. He does a really good job for us.
Clare Cairns,
Campden BRI Group
The trustee training was a very well-paced overview which gave opportunity to explore ideas and question more deeply at key points.
Paul Coley,
The Altro Pension and Life Scheme
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Pension communications

Whether you have a defined benefit (DB) or defined contribution (DC) scheme, making your pension communications effective can be hard to achieve.

Good pension communications are vital for employees and scheme members to understand - and properly value - the pension benefits being provided to them.

One of the major communication challenges currently facing pension trustees and employers is the need to clearly explain the new pension flexibilities announced in the 2014. These represent major changes - and pension members need to understand the options available to them and the implications of choosing each option.

Auto-enrolment and automatic re-enrolment is an ongoing process that requires multiple communications to employees, many of which containing quite detailed and complicated information. Then there are the issues specific to each type of pension scheme:

  • Defined benefit (DB) pension scheme members need to understand not only the pension benefit they can expect to receive at retirement, but also how secure their benefits are. Explaining actuarial valuations and scheme funding in a clear, straightforward way is not easy.
  • Defined contribution pension scheme members need to understand the decisions they need to take around contribution levels and investment choices and how these could impact the benefit they eventually receive from the plan.

Getting pension communications right requires true expertise. Our team includes a communication specialist whose valuable expertise enables employers and pension trustees to enhance their communications to make them easier and more attractive to read (while still being factually correct), typically at a much lower cost than other third party consultants.

Example pension scheme newsletters

Our pension communication services include drafting and graphic design for a range of hard copy, soft copy and online communications, including:

  • pension newsletters, announcements and updates for members
  • pension scheme websites
  • member-nominated trustee election communications
  • pension scheme booklets & new joiner information
  • pre retirement communications to help members understand options, plan for their retirement and recognise any risks they are taking
  • auto-enrolment communications
  • targeted campaigns - for example, to aid understanding of investment choices or encourage employees to review their pension and when to consider changing their pension contributions

To find out how we could help you improve your pension communications, please contact us.

Speak direct to our specialist in this area

Picture of Suzi Lowther pension communications expert at PSSS

Suzi Lowther

Client Director

Or call us on:

0845 313 0024

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Award winners

Independent Trustee Firm of the Year UK pensions Awards Independent trustee firm of the year

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