Client feedback


​We are extremely pleased with the appointment we made. The way Ian and Kerry react to us and work with us is brilliant. We are very happy.
Katherine Breading,
Tyser
​Their pragmatic approach helps with quick and easy decision making. Another approach might have made things more difficult.
Mark Assinder,
Bouygues
Where HR Trustees are appointed to act in conjunction with an existing body of trustees, we have found that they are quickly able to fit in well and gain the trust and respect of their co-trustees.
Duncan Buchanan,
Partner at Hogan Lovells
​I enjoy working with PSIT and we have a very positive relationship. I was new to pensions and found them very helpful.
Bruce Allison,
RTUK
In any major corporate transaction, time is of the essence. HR Trustees’ pragmatic commercial approach helped us manage the pensions aspects of our group re-structure to ensure a positive outcome for all parties.
David Wilman,
CFO at Survitec Group
​They are very proactive and full of new ideas, they've brought better scheduling and better minute sets.
Paul Rudd,
Express Newspapers
image for Client satisfaction | Pension trustee & pension secretary expertise | why PSIT

Why PSIT?

We offer clients high quality service, innovative thinking and true pension trustee and pension secretary expertise, delivered with a personal approach and a clear commitment to professional standards.


PSIT’s service is tailored to meet the needs of each individual client, and the benefits of working with us include:

  • Our approach to relationship management - each PSIT client has a dedicated scheme manager with a named back up team supporting them. Appointments are personal and we believe it is your choice over who your independent trustee or pension secretary should be, not ours.
  • Our technology - we make technology work harder to help improve pension scheme management for our clients, making our processes and service more efficient and transparent. We use SharePoint to help us ensure we remain compliant with all statutory deadlines.
  • Our commitment to cost certainty - we make no additional charges for insurance, secretarial time or our in-house technical support. We plan and budget for annual costs on a clearly defined fixed or budgeted cost basis.
  • Our ability to spot key issues and act decisively on them – we recognise likely problems in advance and ensure that pension trustees, sponsoring employers and advisers deal with them promptly, efficiently, properly and pragmatically.
  • Our commitment to industry standards - PSIT led the way in calling for a code of conduct for professional trustees to provide clear standards for advice and behaviour that clients should expect to receive from a paid professional, which was subsequently developed by The Association of Corporate Trustees and the Independent Pension Trustee Group .

What do our clients think?

“I would recommend them to anyone - I have dealt with a number of other independent trustee firms and would rate PSIT as the best.” - Julian Morton, Camellia plc

Clients assess our performance is via an independently conducted satisfaction survey. The results demonstrate what our clients truly think of PSIT and the service we provide to them. Highlights of the results include:

  • PSIT has delivered to client expectations 100% of the time, and exceeded expectations for 73%
  • Overall satisfaction with PSIT’ service is rated as 4.7 out of 5

Read the full client satisfaction survey results here

Speak direct to our specialist in this area

Picture of Wayne Phelan independent trustee at PSIT

Wayne Phelan

Managing Director

Or call us on:

0845 313 0024

Read more

PSIT news

Clients remain our focus following merger

Our client views

2016 survey results - Find out how our clients view our service

Case study

The Papa John’s journey: from 49% funded to fully bought out

PSIT blog

Are you really sure…? Learning lessons from PPF cases

PSIT opinion

We’re all professionals, right?

Award winners

Independent Trustee Firm of the Year UK pensions Awards Independent trustee firm of the year

Call: 0845 313 0024

online enquiry