Client feedback


We don't have any worries - PSGS are always there for us and plan ahead with advisers and agendas.
Stephen Allaker,
Bristol Myers-Squibb
Provided insight into what other schemes do - useful intelligence. High quality.
Thomas Mercier ,
Invensys
The Trustee training was very interactive and the presenters were engaging - thank you.
Nick Marsh,
Comet Pension Scheme
Ann is very proactive and ensures we address all issues well ahead of time and extremely efficiently.
Ian Edwards,
Comet
Alex is the first professional trustee we have had and has revolutionised the way they look at things - helped above and beyond.
Angela Clayton,
Accent Group
Professional and forthcoming with support.
Martin Crees ,
Rabobank

Integrated risk management plans: a request to pension trustee advisers

Admittedly it is still relatively early days for integrated risk management plans (IRMPs) but I have a request… Can we please make them useful and easy for trustees to read?

A lot of work has been done in recent years to make communications for pension members more effective. I think many communications produced for trustees - be they IRMPs or other reports and documents tabled at trustee meetings - would benefit from the same treatment.

I may be over-simplifying it, but I don’t think advisers would go far wrong by thinking through these few questions before preparing a document for pension trustees:

How knowledgeable is everyone in the ‘audience’?

What are the key messages I want to get across?

Are there any metrics that need to be monitored and how do they relate to each other?

If so, how can they best be presented?

What decisions or actions do the trustees need to take based on the information I am providing?

How can I help the trustees to take those decisions most efficiently?

Having to plough through several hundred/thousand words is not the answer. Many of us like diagrams, charts, ‘traffic lights’ and other illustrations just as much as our scheme members do. After all, they are often the most effective way of getting the point across. The ‘techies’ amongst us can always dive into the detail at the back, if narrative and tables of data are consigned to appendices.

So, when you are developing an IRMP or next preparing another pensions report, please remember it is just as important to engage trustees as it is scheme members. We are only humans after all.

 

 

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