Client feedback


They have helped us save much more and created a cohesive plan to de-risk whilst building an integrated pension team.
Sally-Anne Borrill,
T-Systems
PSIT were overall more professional than others.
Paul Staniland,
Kier
When requesting information by email, I have noticed that there is 'out of hours activity' to answer me. I regard this as a stand out 'above and beyond' - impressed.
​Their pragmatic approach helps with quick and easy decision making. Another approach might have made things more difficult.
Mark Assinder,
Bouygues
​I would recommend them to anyone - I have dealt with a number of other independent trustee firms and would rate PSIT as the best. We are very happy with Mark and the service we get.
Julia Morton,
Camellia plc
So much more proactive than the previous company. On the ball - thinking in advance of things needing doing - very proactive.
Paul Rudd ,
Chairman of Trustees, Express Newspaper

Why transfers are tricky for pension trustees

Transfers out of defined benefit (DB) pension schemes are clearly on the up. For scheme trustees, this can be tricky. It is important we don’t take the moral high ground and think pension members are incapable of making sensible decisions when tempted with a large transfer amount. Equally, we shouldn’t second guess the members’ circumstances and not permit an employer to run a transfer value exercise. A pension trustee’s focus should be on good communications that clearly articulate the risks involved with transferring.

What does the pension transfer world look like?

Low gilt yields have led to inflated individual transfer values (up to 45 times the pension being given up). Add to this media attention post pension freedoms and high profile people writing in the weekend papers about their own decision to transfer, and it isn’t surprising there’s a lot of interest from scheme members.

The Pensions Regulator (tPR) appears more relaxed about transfers. Whilst still saying the starting position needs to be members are normally better served by DB, tPR does seem to be catching up with the opportunities presented by pension freedoms.

Once again, we are seeing company advisers pushing for transfer value exercises. They are also reporting very high take up rates, even where enhancements not provided. I’ve seen figures of up to 50% take up quoted - should this be a concern?

Are pension members ignoring advice?

As a professional pension trustee, lots of questions run round in my head:

  • Are there vulnerable members who are easily exploited to give up their DB pension?
  • Do members fully understand the risks and truly realise they will be responsible for investing a pension pot that can fall in value whereas the DB pension they are giving up is guaranteed?
  • Will members act irresponsibly and blow their DC pot in a few years and then need to rely on the State?

Clearly, independent advice must be taken where the pension transfer is over £30,000, and the cost advice is coming down. DB to DC transfers is still a sensitive area for IFAs, but they are becoming more confident in providing advice in this situation.

There are some obvious reasons why a DB to DC transfer may be appropriate. For example, the member has no spouse or their life expectancy is below average. Another advantage is, on the death of the member, a DC pot can transfer to heirs, whereas a DB pension would simply cease if there were no qualifying dependents.

That said, there is evidence members are proceeding with transfers even when advised it is not in their interests. These ‘insistent clients’ are typically going ahead even though the critical yield is insufficient to produce investment returns to fund the DB pension being given up.

On a more positive note, it seems some members are not taking all their pot as cash at the earliest opportunity but are being sensible with drawdown plans and using the flexibilities wisely. However, I can’t help but wonder whether the prospect of a pot of cash now that appears large against the pension being forfeited is tempting members to make poor decisions.

Where do pension trustees fit?

There are lots of considerations and concerns facing the trustee of a defined benefit pension scheme. Here are just a few of my thoughts:

  • How well is the scheme funded on the cash equivalent transfer value (CETV) basis? If all members opted to transfer could the assets available meet the demand? Are there any illiquid assets that could create a cash flow problem?
  • Paying out a chunk of the fund in transfers now reduces the investment opportunities to maximise future investment returns.
  • Will encouraging transfer value requests at today’s high values be regretted if gilt yields rise – i.e. are we paying out too much of the assets now?
  • For transfer value exercises, trustees need to have a disinvestment plan in place to meet cash flow requirements and not hold up transfer requests.
  • Some company advisers are suggesting pension trustees take advance credit for future transfers suggesting, for example, with pensions freedoms and the ‘right’ communications and support one in three members will take a transfer at retirement. Trustees need to think carefully about this!

Member communications are critical and need to be reviewed carefully. They are often written by the company’s advisers, but I think pension trustees should own the process as much as they can to ensure:

  • the risks are well articulated
  • the benefits and guarantees being given up are clearly set out
  • there are no misleading statements or enticements

Recent experience appears to be that transfer value exercises have had high take ups. Whether or not this is a good thing for members, will it help ease the current pension funding challenges? And could this be another mass miss-selling akin to the 1990’s personal pensions debacle? I guess a difference is in today’s robust FCA regulations…

 

 

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