Client feedback


​Their pragmatic approach helps with quick and easy decision making. Another approach might have made things more difficult.
Mark Assinder,
Bouygues
The work that has been done has been delivered beyond expectations.
Head of Trustee Services
​I would recommend them to anyone - I have dealt with a number of other independent trustee firms and would rate PSIT as the best. We are very happy with Mark and the service we get.
Julia Morton,
Camellia plc
​Ian has added more value than we thought he would at the start… which shows it pays to go with someone who is doing the job of a professional trustee as their bread and butter.
Katherine Breading,
Tyser
PSIT offered the right support at very short notice, at reasonable cost, when we really needed it
Ian Edwards,
Chair of Trustee, Comet Pension Scheme
They deliver above expectation when the scheme has a particular challenge.
Ian Edwards,
Comet

Why PSIT?

We offer clients high quality service, innovative thinking and true pension trustee and pension secretary expertise, delivered with a personal approach and a clear commitment to professional standards.


PSIT’s service is tailored to meet the needs of each individual client, and the benefits of working with us include:

  • Our approach to relationship management - each PSIT client has a dedicated scheme manager with a named back up team supporting them. Appointments are personal and we believe it is your choice over who your independent trustee or pension secretary should be, not ours.
  • Our technology - we make technology work harder to help improve pension scheme management for our clients, making our processes and service more efficient and transparent. We use SharePoint to help us ensure we remain compliant with all statutory deadlines.
  • Our commitment to cost certainty - we make no additional charges for insurance, secretarial time or our in-house technical support. We plan and budget for annual costs on a clearly defined fixed or budgeted cost basis.
  • Our ability to spot key issues and act decisively on them – we recognise likely problems in advance and ensure that pension trustees, sponsoring employers and advisers deal with them promptly, efficiently, properly and pragmatically.
  • Our commitment to industry standards - PSIT led the way in calling for a code of conduct for professional trustees to provide clear standards for advice and behaviour that clients should expect to receive from a paid professional, which was subsequently developed by The Association of Corporate Trustees and the Independent Pension Trustee Group .

What do our clients think?

“I would recommend them to anyone - I have dealt with a number of other independent trustee firms and would rate PSIT as the best.” - Julian Morton, Camellia plc

Clients assess our performance is via an independently conducted satisfaction survey. The results demonstrate what our clients truly think of PSIT and the service we provide to them. Highlights of the results include:

  • PSIT has delivered to client expectations 100% of the time, and exceeded expectations for 73%
  • Overall satisfaction with PSIT’ service is rated as 4.7 out of 5

Read the full client satisfaction survey results here

Speak direct to our specialist in this area

Picture of Wayne Phelan independent trustee at PSIT

Wayne Phelan

Managing Director

Or call us on:

0845 313 0024

Read more

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Our client views

2014 survey results - Find out how our clients view our service

Case study

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Award winners

Independent Trustee Firm of the Year UK pensions Awards Independent trustee firm of the year

Call: 0845 313 0024

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